Tricomas Technical Support Team
Comprises a team of highly skilled and industry certified IT professionals, focused on providing timely solutions for all industry-standard networks and applications to ensure solutions are determined quickly and efficiently.
Tricomas Service Response Time and further enhance service commitment toward customer satisfactory
Once customer service request is registered, on-site response guaranteed within 4 working hours*.
*major towns & cities, or within 35km from service centres.
Support Coverage and Maintenance Process Flow
Loaner unit will be provided if TAT > 2 days upon request.
Figure 1: Support Maintenance Workflow